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Chapter 1 (continued)
“I’ll say,” Kevin said. He recovered himself, and seemed vaguely embarrassed that his eyes had lingered on me a few seconds too long. He returned his attention to the television set. Like my character of the day, Kevin was a blue-collar working stiff. But whereas “Ben” was a fabrication, Kevin was the genuine article. He lifted his sandwich and took a large bite from it.
“I turned the game off during the third quarter. Not worth the time,” he said through a mouthful of food.
Kevin was an employee of a medium-sized manufacturing company called Great Lakes Fuel Systems, or GLFS for short. GLFS had recently been bought out by TP Automotive, a large automotive components conglomerate that owned various factories in twenty-three countries. TP Automotive was the company that had hired me to be here on this barstool beside Kevin.
“That’s okay,” I said, taking a sip of my beer. “At least the Monsters are doing well.” The Lake Erie Monsters are the hockey team that everyone in Cleveland follows. “I’m more into hockey, anyway.”
I noticed that Kevin was wearing a United Autoworkers tee shirt beneath his Cleveland Browns windbreaker. Although I had a job to do, I wished for Kevin’s sake that he had not embraced the UAW. TP Automotive’s management team had immediately pegged Kevin as one of the troublemakers at GLFS; but his decision to support the union had been his real undoing.
Truth be told, I didn’t like assignments like this. Most of the time, my clients hired me to go after white-collar agitators and malcontents: people who were hauling down high five-figure and even six-figure salaries, but still weren’t happy with their lot in life. I didn’t relish the idea of taking down a man like Kevin. There was an aspect of him that reminded me of my father, who had spent thirty years as a machinist in a grimy industrial plant near Dayton. Dad had been a lot like Kevin in some ways: he worked long hours in a job he tolerated, and he took his pleasures in simple pastimes like following professional sports. Nothing like my life.
But merely tolerating your job is one thing; hating it is another. Acting on your resentments and grievances is another thing still. Practically every person who I have ever targeted is one of that 71% of the population who, according to pollsters, “hates their jobs.” It is rare for a truly satisfied and dedicated employee to run afoul of their management to the degree that my services would be required. My clients pay me to handle the most intractable elements of the unhappy 71%. Employees like Kevin Lang.
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